Terms of service

Terms of service

Last updated 30 July 2026.

1. Who we are

Biotaderm is the trading name of Welcombe Skincare Ltd, a company registered in England and Wales under company number 13451607. Our registered office and our workshop are both at Darracott Farm, Welcombe, Devon EX39 6HG, United Kingdom.

You can reach us by email at store@biotaderm.com or by telephone on 01288 272800.

2. These terms

These terms apply when you buy from biotaderm.com. Please read them before you order. By placing an order you accept them.

They do not affect your legal rights as a consumer. Where anything in these terms conflicts with those rights, your rights come first.

You must be at least 18 to buy from us.

3. How the contract is made

When you place an order we send an acknowledgement by email. That acknowledgement confirms we have received the order. It does not, on its own, form a contract.

The contract begins when we email to tell you the goods have been dispatched, and it covers only the goods named in that email.

If we cannot accept your order we will tell you and refund any payment in full. That might happen because an item is unavailable, because we have identified an error in the price or description, or because we cannot meet a delivery deadline you have asked for.

4. Prices and payment

Prices are shown in pounds sterling on each product page. They exclude delivery, which is calculated at checkout and set out in our delivery policy.

Welcombe Skincare Ltd is not currently registered for VAT, so no VAT is charged and none is shown at checkout.

We take payment at the point of order. Payment is processed by Shopify Payments and the card networks. We do not see or store your full card details.

We take care with pricing, but errors happen. If we spot an obvious mistake in the price of something you have ordered, we will contact you before dispatch and give you the choice of paying the correct price or cancelling. If the error is obvious and you could reasonably have recognised it as a mistake, we do not have to supply at the wrong price.

5. Delivery

We deliver within the United Kingdom only. Costs, options and timescales are in our delivery policy.

Everything is made by hand in small batches, so some items are made after you order them. Where no delivery date has been agreed we will deliver within 30 days of the contract at the latest.

The goods become your responsibility once they are delivered to the address you gave us. You own them once we have received payment in full.

6. Cancelling, returning and the Two-Week Trial

You have a legal right to cancel within 14 days of receiving your order, for any reason. Separately, we offer a Two-Week Trial: if a product does not suit you, we will swap it or refund it up to 60 days after delivery, and we pay the return postage.

Both are set out in full, including how to start either one, in our returns and refunds policy. The trial sits on top of your legal rights and does not replace them.

7. Product information

We publish the full formulation of every product, with the exact percentage of every ingredient. We take care to keep that accurate. Formulations are occasionally revised, so the ingredients on the product you receive are the ones printed on its label.

Images are as accurate as we can make them. Colours vary between screens, and a cold-pressed plant oil varies in shade from harvest to harvest, so a small difference between the photograph and the bottle is normal.

Our products are cosmetics. They are not medicines, and nothing on this site is intended to diagnose, treat or cure any condition. If you have a skin condition that concerns you, please speak to a pharmacist, GP or dermatologist.

8. If something is wrong with what you bought

Under the Consumer Rights Act 2015, the goods we supply must be as described, of satisfactory quality and fit for purpose. Nothing in these terms limits that.

If something arrives damaged, faulty or not what you ordered, tell us and we will put it right. We cover the return postage in those cases.

9. Using this website

You may use this site for browsing and for placing orders. Please do not attempt to gain unauthorised access to it, interfere with how it works, or use automated means to collect data from it.

We do our best to keep the site available, but we cannot promise it will always be up. We may suspend, withdraw or change any part of it.

10. Our content

The text, photographs, formulation data, illustrations and design on this site belong to Welcombe Skincare Ltd or are used with permission. You are welcome to read, print and share pages for your own use. Please ask before reproducing anything commercially.

Where we cite published research, the research belongs to its authors and publishers. We link to sources so you can read them yourself.

11. Your personal data

How we collect and use your information is set out in our privacy policy.

12. Our responsibility for loss or damage

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability in any way where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for your rights under the Consumer Rights Act 2015.

We supply our products for domestic and private use. If you use them for any commercial purpose, we have no liability for loss of profit, loss of business or business interruption.

13. Events outside our control

We are not responsible for delays or failures caused by events beyond our reasonable control. If one occurs we will contact you as soon as we can, and where the delay is substantial you may cancel and receive a refund for anything not yet delivered.

14. Changes to these terms

We may change these terms. The version that applies to your order is the one published on this page at the time you placed it.

15. Complaints

If something has gone wrong, email store@biotaderm.com or ring 01288 272800 and we will try to sort it out. A real person reads every message.

If we cannot resolve it between us, you can contact the Citizens Advice consumer service for free advice, or your local Trading Standards office. We are not currently a member of an alternative dispute resolution scheme.

16. Law and jurisdiction

These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own courts.

Each of the paragraphs above operates separately. If a court decides that any of them is unlawful, the rest remain in force.

Welcombe Skincare Ltd, trading as Biotaderm. Registered in England and Wales, company number 13451607. Registered office: Darracott Farm, Welcombe, Devon EX39 6HG.