Terms and policies

Cookie policy

Last updated 11 August 2026

What cookies are

A cookie is a small text file a website puts on your device so it can remember something. Some are essential. Most are not, and those need your permission before they run.

This policy covers cookies and the technologies that work like them, including pixels, tags and local storage. We refer to all of them as cookies here.

Welcombe Skincare Ltd, trading as Biotaderm, is responsible for the cookies described below. We are registered in England and Wales under company number 13451607 at Darracott Farm, Welcombe, Devon EX39 6HG, and registered with the Information Commissioner's Office under reference ZB377476.

Welcombe Skincare Ltd, trading as Biotaderm. Company number 13451607. Registered office: Darracott Farm, Welcombe, Devon EX39 6HG. ICO registration ZB377476.

Your choice

When you first visit biotaderm.com you are asked whether to accept cookies that are not strictly necessary. You can accept all, reject all, or choose by category. Rejecting is exactly as easy as accepting, and rejecting does not stop you shopping.

You can change your mind whenever you like using the Cookie settings link in the footer. Your choice is remembered for six months, after which we ask again.

You can also block or delete cookies in your browser settings. Blocking strictly necessary cookies will stop the basket and checkout working.

The three kinds we use

Strictly necessary. These make the shop function: keeping items in your basket, keeping you signed in, getting you through checkout securely, and remembering your cookie choice. They do not need your consent, because the site cannot work without them.

Analytics. These tell us how many people visit, which pages they read and where they leave, so we can make the site better. They run only if you accept them.

Advertising. These let us measure whether our advertising works, and let us send you a reminder if you leave something in your basket. They run only if you accept them.

Strictly necessary

Always on

The site cannot work without these. They keep your session going, remember your basket and secure checkout. They are not used to track you.

Analytics

Only with your consent

Tells us how the site is used and what is not working, in aggregate. Off until you say yes.

Advertising

Only with your consent

Measures whether an advert led to a visit, and lets us send a reminder if you leave something behind. Off until you say yes.

Strictly necessary

Cookie _shopify_y, _shopify_s
Set by Shopify
Purpose Keeps your session working across pages
Lasts Up to 1 year
Cookie cart, cart_ts, cart_sig
Set by Shopify
Purpose Remembers what is in your basket
Lasts 2 weeks
Cookie _secure_session_id
Set by Shopify
Purpose Secures checkout
Lasts 24 hours
Cookie pandectes_consent
Set by Pandectes
Purpose Remembers your cookie choice
Lasts 6 months

Analytics, only with your consent

Cookie _ga, _ga_*
Set by Google Analytics 4
Purpose Tells us how the site is used and distinguishes one visitor from another
Lasts 2 years

Advertising, only with your consent

Cookie _gcl_au
Set by Google Ads
Purpose Measures whether an advert led to a purchase
Lasts 90 days
Cookie omnisendSessionID, omnisendContactID, omnisendAttributionID
Set by Omnisend
Purpose Lets us send you a reminder if you leave something in your basket
Lasts Up to 1 year

Who these providers are

The companies above set cookies through our site and process the information they collect under their own terms. Their privacy notices explain what they do with it.

Some of these companies are based outside the UK. Where information moves abroad, the transfer is covered by a UK adequacy decision or by approved safeguards such as the UK International Data Transfer Agreement, so it keeps the protection it has here.

What happens if you say no

The shop works exactly as it does otherwise. You can browse, order and check out. We simply see less about how the site is used, and our advertising is measured less precisely. That is our problem rather than yours.

Do Not Track and Global Privacy Control

If your browser sends a Global Privacy Control signal, we treat it as a refusal of analytics and advertising cookies and honour it automatically.

Changes

We update this policy when the cookies we use change. The date at the top tells you when it last changed.

Questions

Email gdpr@biotaderm.com, or write to Welcombe Skincare Ltd, Darracott Farm, Welcombe, Devon EX39 6HG.

If you are not happy with how we have handled something, you can complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint, by phone on 0303 123 1113, or by post to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.